The Walker Blog
Our latest thoughts, tips and takes.
Knowledge is meant to be shared. Read our latest learnings, best advice and more XM-related recommendations.
Announcement
+ Company News
Walker’s refreshed brand identity better reflects who we are today—and where we’re going next.
PX
+ RETENTION + SATISFACTION
Health insurance systems can be one headache—or nightmare—after another. PX can ease the pain.
PX
+ RETENTION + SATISFACTION
Success, effort, emotion, trust: small shifts in PX can make a world of difference.
CX
+ Financial Impact
When the spotlight turns on, your team needs to shine. Here’s how you do it.
CX
There are infinite ways to receive customer feedback. A strong omnichannel strategy helps meet their needs.
AI is reshaping the global landscape. Is your business part of the movement?
Resources? Engagement? Integration? Impact? We asked Qualtrics X4 attendees about their toughest XM problems.
CX
Get the basics, in plain terms, of what CX means—and why it matters.
CX
After an XM framework gets going, here’s how you keep the momentum.
CX
+ Data-Driven Decision Making
+ OPERATIONAL EFFICIENCY
Hard stuff comes up. But what if we made “problems to solve” into “chances to change?”
CX
When customers need help, immediate response can make all the difference.
Unified Xm
Want to get ahead? Start with combining data types.
CX
You can say “customers first” all you want. But to make an impact, your whole team has to apply the mentality.