The Walker Blog
Our latest thoughts, tips and takes.
Knowledge is meant to be shared. Read our latest learnings, best advice and more XM-related recommendations.
CX
+ OPERATIONAL EFFICIENCY
Moving fast helps companies win—and good CX can be a speed boost.
PX
PX goes beyond care. A great experience improves patient outcomes, retention and hospital performance.
PX
+ RETENTION + SATISFACTION
Better PX matters—for patients and providers. Learn the basics of PX and the value it can hold.
CX
Good CX is flexible. Adjustable. Custom-fit for shifting environments and customer needs. Overwhelmed? Start here.
CX
+ EX
Culture is every company’s DNA. Shouldn’t customers be at the center of it?
CX
+ Data-Driven Decision Making
Data speaks loudest when different sources can talk to one another.
CX
Extra steps. Needless handoffs. Long-lasting transitions. Poor experience is the easiest way to lose business.
CX
People are walking, talking data machines. CX pros have to manage that information.
EX
+ CX
You want to boost CX. Your colleagues want to help. So really, everybody’s on the same team.
Data-Driven Decision Making
Predictive analytics can reveal the future. Here’s how to use them.
CX
Nobody wants to be “just another customer.” Personalized CX helps your business form better connections.
CX
Digital momentum is building. Does your CX program how to strike the right human/digital balance?
CX
Whether it’s day one or day 100 of your XM program, everybody benefits from good communication.
Unified Xm
+ Data-Diven Decision Making
Without context, data doesn’t mean much. Use BOX data to reveal the bigger picture.
EX
+ CX
Improving CX starts with better EX—and vice versa. Learn about EX management and why it matters.