We’re
experts
in change.
We know the platforms. We have the people. We’ve perfected the process. And we’re serious about our commitment to excellent service.
It all starts
with Qualtrics.®
Because it all starts with listening. Qualtrics® is the world’s leading XM platform. Its cutting-edge AI-powered technology helps clients truly understand what stakeholders are saying.
And once clients understand their stakeholders, they can make things better for everyone. Together, Walker and Qualtrics help clients turn insights into action— and action into lasting change.
The best XM tech meets the best XM strategy.
We believe in the power of Qualtrics® to help our clients reach their goals. Our partnership started in 2017, when Walker became a founding member of the Qualtrics Partner Network {QPN}.
Since then, we’ve earned our Platinum Consulting Partner status—and that’s good for everybody. Clients who work with Walker have a 43% better platform adoption than Qualtrics’ average North American customer.*
*Source: Walker Impact Study, July 2024
Rate their overall experience with Walker as “excellent” or “very good.”
Agree they accomplish their objectives with Walker.
Say they’re satisfied with their ongoing Walker partnership.
Agree that Walker cares about their business.
Source: Walker Relationship Survey, August 2024
Unified XM: Turn Information Into Impact.
In today’s landscape, the challenge isn’t gathering data. It’s making sense of it: putting every piece to work and transforming it into a bigger picture.
Every interaction, every touchpoint, every moment provides its own wealth of new information. But without a strategy to integrate, interpret and act on the data, valuable information goes to waste.
That’s why we created Unified XM, our approach to helping clients achieve better business performance through personalized customer experiences. The Unified XM process helps us pursue a 360º view of the customer—a synthesis of behavioral and operational data with the experience data from Qualtrics. It brings together all of our clients’ data sources in one place, amplifying the power of all that information.
How it works
We audit a client’s technology stack to understand sources of behavioral {B} and operational {O} data.
At the same time, we search for opportunities to expand its value.
We implement Qualtrics to capture experience {X} data directly from customers, so we can provide human-centric solutions for fast-evolving data intelligence workflows.
We guide our clients through integrating results with the latest AI and automated solutions, then support them through change management—all so they can deliver personalized experiences.
Too big, too complicated and all over the place—when clients have massive amounts of data, things can get messy. That’s why we’ve become a Databricks Consulting Partner: to help clients centralize and integrate their systems, even when it’s complicated.
Our Databricks partnership allows Walker to support clients with complex data landscapes. We use this data lakehouse solution to achieve Unified XM and, ultimately, expand the value and potential of Walker, Qualtrics and our clients at once.
Here's how we bring change to life.
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