Your partner in evolution.
Proven and flexible. Experienced and innovative. Tech-driven and people-powered. When it comes to Experience Management, Walker thrives on “and.” We don’t choose between leading technology or organizational expertise. We do both.
And, with the right partner, so can you.
The right fit from the very start.
Every client has their own challenges, and every field has its own nuances. That’s why we tailor our approach from the very first discovery call.
We listen to our clients to understand their context, their realities and their goals. Then our consultants bring together the technical and organizational expertise to meet their exact needs.
Design
Understanding is crucial—so we lead with a deep dive, then define custom strategy and technical requirements.
- System audits
- Journey mapping
- Data architecture and system integration design
- Listening design
- Strategy roadmaps
- Maturity assessments
- Executive interviewing
- Workshops
- Governance
Implementation
We deploy smart, efficient rollouts, which means faster time to value.
- Platform migration
- Survey and dashboard builds
- Systems integration
- Custom engineering
- Qualtrics® platform training
Ongoing support
Optimize. Scale. Innovate. All with the help and guidance of a trusted partner.
- Program management
- Business impact analytics and consulting
- Change management support
- Staff augmentation
A team built for your business.
Every Walker client gets a designated team of full-service specialists: lifelong scholars in the science of change. We work together to guide our clients through every question, step and process from day one to day whenever.
Sales Team Member
The very first resource on the journey to change. The sales team member helps put together a solution that makes sense for each client.
Technical Solutions Architect
This team member builds strategies and roadmaps of the new program’s technical architecture. They’re well-versed in the platform best practices and keep client business goals in mind.
Technology Consultant
Technology consultants put the tech to work gathering, analyzing and sharing insights.
Engagement Manager
This is mission control. They give end-to-end support on every detail and make sure the whole process moves without a hitch.
XM Scientist
XM scientists help perfect a program: creating recommendations and content, hosting workshops and making advisory services that much better.
Engineering Services Expert
Advanced specialization starts here. From SSO to SFDC to API and more, this team member supports data imports and integrates the Qualtrics platform with other systems.
Whatever “it” is,
let’s do it.
Smarter. Faster. More productive. No matter the goal, Walker helps businesses get there.
It starts with making sense of the data: turning numbers into stories, stories into insights, insights into next steps. Then, we put smart, goal-focused plans in motion. Our stockpile of experts and resources builds up clients’ teams whenever—and however—they need.
Financial impact
Centralized data. Automatic tracking. User-friendly surveys. And a whole lot more. All in the service of growing businesses on their terms.
Operational efficiency
Lower resolution rates, automate real-time actions, reduce cost-to-serve—whatever it takes to make every movement seamless.
Data-driven decisions
Turn numbers into narratives, then choose the path forward with complete confidence.
Retention and satisfaction
Through listening, CSAT, NPS analysis and more, we build stable, lasting relationships for customers and employees.
We’ll work with
your tech.
We know that data lives all over the place—different systems, different owners, different platforms. But when we take on new clients, we assess their existing tech stack and architect a solution to bring it all together with Qualtrics. Our Unified XM approach helps consolidate and streamline data sets and sources.
