WALKER SOLUTION
Unstructured Text Intelligence
Feedback piles up, unread. Or it's run through a tool that's slow, expensive—and still gets it wrong. Either way, the result is the same: the most specific, human signal an organization collects never actually gets used. Not because it isn't valuable. Because it's ignored, or locked behind a process too costly and too slow to keep up.
Walker's solution applies AI-driven sentiment and topic tagging to bulk, open-ended text from every source. Thousands of survey comments, tickets and reviews—all of it becomes quantifiable data. Reported consistently. Refreshed on a cadence.
Live in weeks, not months.
How it works
What your customers actually say. Never missed again.
Start with where you hear from customers.
Feedback sits in surveys, tickets, reviews, social posts—said once and never revisited. We help name the sources and document the fields—so nothing gets left out.
Walker gives it structure.
We use AI to tag the sentiment, topic and theme. Our team makes sure it's tagging the right things—calibrated to how your customers actually talk, not a script written for someone else's business.
See the trends, not the comments.
See what customers are saying as a whole, not as individual one-offs. The output can be a dashboard, but the sharper move is feeding it straight into a Predictive Alert or Unified Health View. What customers said in passing starts shaping decisions in real time.
Images shown are illustrative—not actual client data.
Four to eight weeks to stand up. And once it's flowing, it's already positioned to power whatever comes next.
Read it all.
Miss nothing.
Financial Growth
Spot the opportunity customers are already naming.
When a theme like "wish it also did X" keeps showing up in open-ends, that's demand in the data, not a hunch.
Data-Driven Decision-Making
Turn opinion into a number you can defend.
Every comment gets scored and tagged the same way, every time—so "customers seem frustrated" becomes an actual percentage, not a guess.
Retention
Surface pain points, so repeated themes can turn into action, not churn.
Topic tagging identifies an emerging issue—a product gap, a service breakdown, a support failure—even when the language used isn’t identical. When a problem becomes clear, the fix can be, too.
Operational Efficiency
Stop reading tickets one by one.
Sentiment scoring and topic tagging turn thousands of comments into a reporting layer already organized by theme.
The comments no one's reading? We'll show you what's in them.
Uncover what's hiding in the feedback you already have.
Additional Resources
