WALKER SOLUTION
Unified Health View
Ever been blindsided by an account, location or patient cohort that looked fine—until it wasn't? That's a sign that a health score is only showing half the picture: operational and behavioral data without the experience data that gives context and reveals risk.
Walker closes that gap—across your tech stack and your teams. We unify operational, behavioral and experience data in the data cloud—so you get one accurate, complete view of your customers or locations. Stop arguing about whose number is right. Get insights to teams where they already work. And defend forecasts with more than a hunch.
How it works
The data has everything you need to know about customers or locations—but it’s scattered. We unify it into one clear, complete health view.
We start with your current systems. All of them.
Unified Health View draws from your survey platform and data cloud, along with whatever else is already in place—CRM, financial systems, marketing systems, behavioral data like product usage, support tickets and website activity.
We unify in the data cloud—where the what and the why can finally meet.
Operational and behavioral data show what's happening. Experience data brings the context they lack—the “why” behind it all. Together, nothing about an account, location or patient journey's health stays hidden—cleaned and connected in the data cloud, where structured and unstructured data can both live.
One complete, queryable view of health. No more guesswork.
The full view of health lives as a dashboard or an agent in the data cloud—for accounts, locations or patients—with access for everyone who needs it, and no one who doesn't. Systems and agents draw on the same data. So people can ask a question in plain English—and get the same answer, no matter where they ask.
This isn't a one-time build.
We refresh it on a cadence, not a one-time export. We keep the data dictionary current, review access and recalibrate the model against outcomes as they happen—so the view stays trustworthy long after launch day, not just accurate on it.
New view.
New signals.
Retention
Catch churn before it's a loss.
Flag erosion while there's still time to act—before a quiet account becomes a lost one.
Financial Growth
Grow accounts you didn't know were ready.
Upsell and expansion signals surface before your team goes looking for them.
Operational Efficiency
Skip the manual analysis.
No new reports to build, no new data to collect. Unifies the systems you already run—and the teams behind them—so nobody's stitching together their own report, or waiting on someone else's data pull.
Data-Driven Decision-Making
One complete view, not a pile of dashboards.
Stop toggling between CRM, support tickets and survey results. Bring it together, so every conversation starts from the same number. One you can trust.
$1.5M in savings.
That's what one client saved with Unified Health View in place.
Ready to see the full picture?
Your Unified Health View is one conversation away.
Additional Resources
Turning uncharged hours into bottom-line profit.