In search of smoother moves.
Talent relocation is stressful. But the customer experience doesn’t have to be.
Altair Global thrives in chaos: they help employees and their families relocate across homes, countries and cultures. So for their clients, a hassle-free experience is everything. Altair Global knew that improving CX could make moves less stressful—and give their company a competitive edge. So they tapped Walker to create systems that fit their goals and values.
Better service. Better leadership. Better solutions.
Our custom program streamlined Altair Global’s listening systems. We connected all of their data—from customers, third-party service providers and employees—in one place. That setup made it easy to understand the CX landscape, find pain points and fix them.
Stressful times call for extra support.
Think about your last move: all the paperwork, the calculations, the tours, the applications. And that’s just the first stage. There’s a lot of moving parts.
Now imagine you’re responsible for thousands of those moves every year. And a lot of them involve flying a whole family—and all their things—to another continent with a new language, a new time zone, a whole new atmosphere. It makes sense that Altair Global wanted to make their customers’ journeys as pleasant as possible.
Managing a whole lot of relationships, a whole lot of people, and a whole lot of emotion.
We helped Altair Global build an all-in-one listening system. It acts as a hub for all the people, places and processes involved in relocations. With consolidated feedback, it’s easier to navigate the multi-layered relationships.
What’s more? Walker also helped Altair Global unify its operational and experience data. Now they can understand what clients need, when they need it and what’s most important to them.
In the relocation industry, a good experience is paramount. So we gave Altair Global a competitive advantage.
We made it easier to give and get feedback, so Altair could keep working toward its three core values: approachability, accountability, authenticity.
We built the tools for lasting change.
Now that we’ve got the company’s integrated CX system up and running, Altair Global uses experience management to make itself that much stronger.
With our setup, Altair Global can review every project at every step; act quickly to close the loop on issues; and find the points where they can improve the journey.
Here’s a few key players.
See more of our work.
