Getting everyone on the same page. Fast.
Big migrations—like Press Ganey to Qualtrics—modernize technology. Stakeholder alignment? That can fall behind. The right start unlocks both.
When the University of Miami Health System (UHealth) decided to migrate off of Press Ganey, the stakes were high. The Qualtrics platform was new to their experience team. And CMS regulatory deadlines left no room for delay.
Existing governance practices needed to evolve. Alongside their platform change, UHealth was shifting from single-team to enterprise-wide ownership of acting on patient feedback.
The first move? A Walker-led design day to drive clarity, structure and speed.
One day. One team. Full alignment.
Walker’s design day helped UHealth align fast, manage change and complete their migration more than 30% faster than a typical timeline—meeting their deadline with confidence.
A platform switch is one thing. Getting people on board is another.
UHealth needed to quickly launch a complex, multi-site patient experience program in Qualtrics. But success wasn’t just about going live—it meant enacting a change management strategy across the organization.
One that enabled roles across the organization to access the data, understand its implications and use it to drive change.
They were looking for fast, clear structure and buy-in—not just an implementation.
Design day: clarity, collaboration, commitment.
UHealth’s PX transformation kicked off with an on-site design day session–driving clarity, alignment and action from day one.
More than 25 stakeholders gathered–-starting with the big picture. Executives imagined accepting a national award for patient experience—and reflected on what got them there. That future vision became the program’s anchor. Something the team could build toward and keep coming back to.
Then we got to work. Using a Listen–Understand–Act framework, we guided teams through governance, collaboration and survey strategy—building a phased roadmap grounded in priority care areas. By the end, everyone in the room knew where the program was headed—and how to get there.
Change management wasn’t a hurdle—it was the backbone of the day.
Change, activated.
Program, accelerated.
UHealth went live on Qualtrics over 30% faster than comparable migrations.
All CMS-required surveys were in place—on time, on plan and with momentum.
Design day was more than just a kickoff. It gave the UHealth team a shared direction, clear ownership and early confidence in a complex migration. As one executive noted, just weeks into the launch, staff were already engaging differently with patient feedback.
And with Walker still supporting their long-term roadmap, UHealth isn’t just managing change.
They’re leading through it.