From paper stack to data strategy. In under 30 days.
Handed a one-month federal deadline, Idaho Health and Human Services (HHS) didn't just comply. They modernized.
Every year, Idaho HHS used the GPRA survey, required of grantees nationwide, to track outcomes for thousands of vulnerable residents—on paper. When the federal government retired GPRA for SUPRT—a leaner survey with a larger emphasis on mental health—most agencies swapped one paper form for another. Idaho didn't. Walker had already built similar digital solutions elsewhere, and Idaho was ready.
Built, deployed and running—in less than a month.
In under one month, Walker built a system that has already saved Idaho HHS an estimated 281 hours of manual data entry.
A mandate, a deadline and a better way forward.
Thirty days. That was the window to comply.
Idaho HHS tracked quality-of-life outcomes, insurance enrollment and program participation for thousands of vulnerable residents a year—all on paper. That tracking is the proof point that Idaho HHS is making an impact on the at-risk populations they seek to serve. It’s required by SAMHSA—the federal agency funding that work. Submit it, and funding continues. Miss it, and it doesn't.
SAMHSA recently replaced two older surveys, GPRA and NOMs, with a new one—SUPRT. Most agencies used the deadline to swap one paper form for another.
But when Walker offered a digital SUPRT solution—Idaho HHS didn’t hesitate to say yes.
Two surveys, a dashboard and a smarter path to compliance.
Walker built the full digital SUPRT infrastructure for Idaho HHS in two phases, grounded in Qualtrics.
Phase 1: SUPRT A and SUPRT C, connected to a live dashboard showing trends across the patient journey for the first time.
Phase 2: export infrastructure that outputs data in the exact SPARS format. Now, the team sets a date range and runs an export for user bulk upload—in minutes instead of days.
Records collected digitally since launch in August 2025.
Annual SPARS uploads now handled via batch export, replacing fully manual entry.
Don’t take our word for it.
PLACEHOLDER: "Working with Walker changed how we think about our data. We went from spending all our time entering it to actually being able to use it—and that's made a real difference in how we show up for the people we serve."
The same funding. A fraction of the effort.
No more re-keying paper by hand. The person who once buried their day in data entry now spends it on analysis. Word is already spreading—Idaho has presented its approach to other states.
And when SAMHSA opens its SUPRT-to-SPARS API, Idaho won't scramble to catch up. It's already built in.
*Salary estimate based on data entry clerk compensation data for Idaho state government roles (Glassdoor, Idaho Dept. of Labor Next Steps Idaho, Salary.com), cross-referenced against Idaho HHS's reported time savings.
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