The Walker Blog
Our latest thoughts, tips and takes.
Knowledge is meant to be shared. Read our latest learnings, best advice and more XM-related recommendations.
CX
+ ACCOUNT HEALTH INTELLIGENCE AGENT
+ B2B
CX
+ ACCOUNT HEALTH DASHBOARD
+ B2B
Healthcare
+ PX 2.0
+ Customer Retention
CX
+ AI
+ Unified XM
+ OPERATIONAL EFFICIENCY
+ Agentic Experience
CX
+ AI
+ Unified XM
+ OPERATIONAL EFFICIENCY
+ Financial Impact
CX
+ UNIFIED XM
+ X4 2026
A recap of our breakout session from X4 2026.
Announcement
+ Company News
Walker’s refreshed brand identity better reflects who we are today—and where we’re going next.
CX
+ UNIFIED XM
The next evolution of XM leadership isn’t about doing more surveys or building better dashboards.
PX
+ Public Sector
+ OPERATIONAL EFFICIENCY
PX
+ RETENTION + SATISFACTION
Health insurance systems can be one headache—or nightmare—after another. PX can ease the pain.
PX
+ RETENTION + SATISFACTION
Success, effort, emotion, trust: small shifts in PX can make a world of difference.