The Walker Blog
Our latest thoughts, tips and takes.
Knowledge is meant to be shared. Read our latest learnings, best advice and more XM-related recommendations.
Healthcare
+ PX 2.0
+ Customer Retention
CX
+ AI
+ Unified XM
+ OPERATIONAL EFFICIENCY
+ Agentic Experience
CX
+ AI
+ Unified XM
+ OPERATIONAL EFFICIENCY
+ Financial Impact
CX
+ UNIFIED XM
+ X4 2026
A recap of our breakout session from X4 2026.
Announcement
+ Company News
Walker’s refreshed brand identity better reflects who we are today—and where we’re going next.
CX
+ UNIFIED XM
The next evolution of XM leadership isn’t about doing more surveys or building better dashboards.
PX
+ RETENTION + SATISFACTION
Health insurance systems can be one headache—or nightmare—after another. PX can ease the pain.
PX
+ RETENTION + SATISFACTION
Success, effort, emotion, trust: small shifts in PX can make a world of difference.
CX
+ Financial Impact
When the spotlight turns on, your team needs to shine. Here’s how you do it.
CX
There are infinite ways to receive customer feedback. A strong omnichannel strategy helps meet their needs.
AI is reshaping the global landscape. Is your business part of the movement?